Texas DBITS Staffing Contract

Webpage Under Construction

Contract Details:

Awarded Services

Awarded Services Under DIR-CPO-6068 and brief description of services:

Creative Information Technology, Inc. (CITI) is awarded four DBITS service categories under Contract DIR-CPO-6068. The following describes the full scope of services available to Texas DIR Customers:

Category 1: Application Development, Maintenance, and Support; Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)

Application Development includes the design and development of new applications across mainframe, server, network-based, and web-based environments, including applications requiring integration with existing systems.

Application Maintenance and Support includes troubleshooting, modifying, maintaining, securing, and enhancing legacy systems or applications operating in production environments.

Technology Upgrade, Migration, and Transformation includes converting or migrating legacy applications to modern technologies, introducing new technologies into the enterprise, and managing organizational change associated with these initiatives.

Transformation Services may include application portfolio assessments, technology asset evaluations, and development of business cases. Services may also include planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, programming, support services, and training.

Areas of scope may also include:

Agile methodology may be used if the requesting agency defines the sprint schedule, methodology, and governance.

Enterprise Resource Planning (ERP) services include the implementation, customization, integration, and support of ERP systems designed to automate and integrate back-office operations such as finance, HR, and asset management. Services may also include Business Process Reengineering (BPR), system/application changes, training, and conversion services.

Category 2: Business Intelligence (BI), Data Management, Analytics, and Automation, including Data Warehousing

Services include:

Roadmapping activities may include technology assessments, as-is documentation, business requirements gathering, use case development, and reporting needs analysis.

Training and knowledge transfer are also available under this category.

Category 3: IT Assessments, Planning, IV&V, Market Research, Procurement Advisory, and Contract Implementation Services

Services include:

Independent Verification & Validation (IV&V) services include oversight, compliance evaluation, and analysis of SDLC processes and systems.

Procurement Advisory and Contract Implementation Services include:

Note: Per Texas Government Code §2155.004, Vendors performing Procurement Advisory Services may not respond to resulting solicitations.

Category 4: Project and Program Management

Project and Program Management services follow PMI standards (PMBOK® Guide) and may include Agile and change management practices. Services may be performed using:

Scope may include:

Contract Information

Contract Number: DIR-CPO-6068

Contract Holder: Creative Information Technology, Inc. (CITI)

CITI DIR Contract Contact:

Name: Amol Khedkar

Telephone: 703-901-5492

Email: stateandlocal@citi-us.com

For all quote requests, SOW submissions, pricing inquiries, and DIR-related communication, please contact the representative listed above.

Instructions for Quotes & Purchase Agreements

How DIR Customers Can Request Quotes

Eligible DIR customers may request quotes through any of the following methods:

All quote requests must reference DIR-CPO-6068

Steps for Entering Into Purchase Agreements

1. Customer Identifies Requirements

The customer defines project or staffing needs within the awarded DBITS service categories.

2. Customer Requests a Quote

Quote requests may be submitted via email or phone to Amol Khedkar.

3. CITI Provides DIR-Compliant Pricing

CITI provides pricing using the DIR-approved list price, discount, or a clear mechanism for obtaining pricing.

4. Customer Issues a Purchase Agreement

A Purchase Agreement may be:

The Purchase Agreement must reference DIR-CPO-6068.

5. CITI Accepts the Purchase Agreement

Services begin after mutual acceptance of the Purchase Agreement.

6. Service Delivery and Invoicing

Invoices follow DIR contract requirements and are submitted to the customer as defined in the SOW/PO.

Instructions for Engaging CITI Under DIR-CPO-6068

For all engagements, please contact: Amol Khedkar | 703-901-5492 | stateandlocal@citi-us.com

Statement of Work (SOW) Instructions

SOW Instructions

A Statement of Work (SOW) defines the specific requirements for services under this contract. Each SOW must include:

1. Project Overview

2. Background

3. Scope of Work

o Tasks, roles, assumptions, constraints

4. Deliverables and Acceptance Criteria

5. Service Levels (if applicable)

6. Period of Performance

7. Pricing

8. Invoicing Requirements

9. Customer/Vendor-Furnished Resources

10. Additional Customer Requirements

11. Vendor Response Details (if competitive)

A SOW must be approved by both the Customer and CITI before work begins. For SOW support and submission, contact: stateandlocal@citi-us.com

Mandatory DBITS link:

http://dir.texas.gov/View-Contracts-And-Services/Pages/Content.aspx?id=41

Warranty Policies

CITI Warranty Coverage

CITI provides warranty coverage for all services under DIR-CPO-6068, including staffing and professional services. Warranty coverage includes:

Terms, Limitations, or Coverage Details

Customer Responsibilities

To report warranty issues, email stateandlocal@citi-us.com.

Additional Required Elements

Additional Items Required

This webpage includes the elements required under DIR rules and Appendix A: