A scalable, reusable and configurable HHS platform

About Empower

Empower - CITI’s enterprise-ready HHS platform allows for effective program management and decision-making across a wide spectrum of Health and Human Services.

Core Domain Expertise
Empower is built on a foundation of core domain experience gained through engagement and collaboration with clients and end users. Empower supports federal and state programs, including Child Welfare, Foster Care, Child Care, TANF, SNAP, and Head Start. Empower’s Eligibility Rules Engine can be quickly configured to support various welfare and benefit programs for eligibility determination and assisted decision-making in case management.

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INTERFACES

Supporting various interfaces either as complete external systems or behind-the-scenes integration that allows for a single seamless user experience.

MODULARITY

Components can be deployed individually or collectively and can be reused in support of business needs

PERFORMANCE

All Applications built on the Platform are highly performant.

MOBILITY

Applications render perfectly on mobile devices of all sizes and operating systems

ARCHITECTURE

Multi layer architecture allows for rapid scalability.

Empower Platform

Features

Empower Value Proposition

Technology
The Empower platform allows rapid solution deployment for all case management lifecycles. Its core is built on the latest technology platform to negate obsolescence and provide wider program coverage. All products built on the Empower platform are fully responsive and function on all mobile devices.
Integration
Empower enables seamless integration with all technology infrastructural components and comes bundled with data binders for all formats to seamlessly integrate legacy data. Its built-in lightweight data interfacing engine makes complex data consolidation and migration easier.
Security
Empower’s dynamic, customizable, and data-specific workflows promote security of information shared through the value chain.

Child Welfare Management

Intake and Referral
Investigation and Child Protective Services
Case Management
Placement, Foster Care, and Adoption
Financial and Eligibility Management
Eligibility Engine for Policy and Business Process Management

Child Care
TANF
SNAP
Provider Licensing and Inspections
Mobility-driven Home Assessments, Site Inspections, and Provider Permitting
Time and Attendance

Advantages

Built by industry experts with over 30 years of social service solution expertise, Empower addresses real-life challenges of case workers using human-centered design.

Improve outcomes for individuals, children, and families.
Help HHS professionals focus on serviing people.
Significantly improve user experience.
Agencies accomplish their technology vision.

360⁰ View of Empower Capabilities

Our Solutions

Bridging gaps in service coordination to maximize interventions and improve outcomes.

Practice-Based Child Welfare

Our approach re-imagines child welfare, envisioning possibilities to help you improve lives and create positive outcomes. We leverage relationships and cross-sector collaboration to innovate and deliver Purpose-Built, Practice-Based tools. It’s time for something different. It’s time to make a dramatic and necessary shift...

Optimized Child Care Value Chain

Our commitment to the health, safety, and well-being of children and families extends into our Child Care solution, which ensures the availability, continuity, and delivery of quality service to families eligible and in need of childcare , especially subsidized care. Our solution provides...

Integrated Public Assistance

The value of humanity and our responsibility toward community drive our Public Assistance mission. Our solutions foster collaboration within the service delivery ecosystem so that citizens, providers, agencies, and communities can join hands to drive program efficiencies and deliver sustainable outcomes...

Practice Areas

Our practice areas are built to address key areas of Social Determinants of Health (SDOH)

Child and Family Well-being

Making the shift from welfare to well-being is critical to meeting the needs of children, families, and communities while supporting the growth of strong, resilient families. We understand the importance of solving problems now and planning for a better tomorrow. We listen closely together, discover fundamental reasons, and then rapidly and effectively...

Success Stories

Making a difference, changing lives, and impacting communities through our human-centered solutions.

Innovation

Through innovation, we strive to make a real difference in our world.

CITI and the UIS Alliance for Experiential Problem-Based Learning

Our partnership with the University of Illinois, Springfield (UIS) leverages best and emerging practices to support your holistic child and family well-being service delivery model. Our career child welfare experts, academic partners, and dedicated system...

IT Services

Cutting-edge services to enhance organizational efficiency.

Consulting Services

CITI provides solutions to help leaders bring the right People and Processes together in order to maximize the full potential of your Data.

Digital Modernization

Through IoT and Digital Modernization, organizations can improve how they collect and analyze data in ways that add new business value...

Enterprise and Mobile App Development

Empower your organization to take advantage of emerging opportunities and adapt to change more quickly.

Program Management and Governance

Flexibility and resilience have never been more important for businesses. CITI’s Program Management...

Insights

Learn what leading industry experts are saying about industry challenges and what the future holds.

25 April 2022

Podcast

What It Takes

Joy Rios

President, Connect with a Wish

LISTEN NOW

11 November 2020

Article

Real Collaboration for Real Outcomes

Dr. Betsy Goulet, Director, CAST (UIS)

Rachael K. Brucker, Director, CITI HHS

08 March 2022

Podcast

Reboot, Recharge, and Level-Setting

Amy Wheeler

Director at Child Protection Training Academy (CPTA), UIS

LISTEN NOW

Testimonials

Mihir Desai
Chief Information Officer, Pharmacy Focus

PharmacyFocus has engaged CITI since 2010 for a host of initiatives, including but not limited to Strategy Consulting, Managed Hosting, Product Architecture, DevSecOps, and Cloud optimization. We see CITI as an extension of our organization to deliver on a suite of complex HealthCare IT projects, and we lean on their subject matter expertise across multiple aspects of our business operations.

Ann Stockham Mejia
Program Manager, Child Care Subsidy

I want to thank you and the CITI team for all of your hard work to implement this project.

Jeffrey Good
Project Lead, Baptist Health

Team DRIS helped us convert clinical health questionnaires of our most complicated patients into Epic discretely. This will be a very powerful tool for reviewing important clinical care on our patients. Their testing and extraction schedule will meet our Epic transition goals. Team DRIS has been a great collaborator for Baptist Health.

Michael Asihene
Project Manager, Fairfax County NCS

CITI has been providing excellent support to the implementation of CCMS over the past 6 years.

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We appreciate your interest in our solutions.

ADDRESS: 7799 Leesburg Pike, Suite 500 North, Falls Church, VA 22043
PHONE: (703) 483-4300
FAX: (571) 633-1748
E-MAIL: customercontact@citi-us.com

A scalable, reusable and configurable HHS platform

About Empower

Features

Child Welfare Management

Benefits Management

Advantages

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