Predictive Analytics
Facial Recognition
Sentiment Analysis
Image Analytics
NLP & NER Services
OCR Detection of Credentials
Robotic Process Automation (RPA)
Document Summarization
Multilingual Speech Services
Speech to Text Services
A Versatile Platform to Accelerate SaaS Solutions for HHS
About Empower
Empower, CITI’s enterprise ready and SaaS-based HHS platform, accelerates the development and deployment of scalable, reliable, and secure solutions that enable effective program management across a wide spectrum of health and human services.
Versatile HHS Platform
The Empower HHS platform is built on a foundation of core domain experience gained through deep engagement and collaboration with clients, industry experts, and end users. Empower’s configurable eligibility rules engine streamlines eligibility determination and supports informed decision-making in case management across diverse welfare and benefit services.
Empower supports the rapid development of SaaS solutions for a wide range of federal, state, and local programs, including child care, child welfare, population health, adult and aging services, juvenile services, self-sufficiency, public health, behavioral health, child support, TANF, SNAP, and more.
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Key Features
SAAS-BASED Framework
Supports Multiple HHS Programs
Rapid Development of HHS Solutions
End-to-End Case Management
Access Portals & Mobile Apps
Modular, Scalable, & Customizable
Capabilities
- Case & Fund Management
- Eligibility & Benefits Management
- Investigation, Inspections, & Assessments
- Appointment & Visitation Management
- Provider Management
- Interoperability & Data Exchange
- Financial Management
- Collaboration & Communication Tools
- Self-Service Portals & Mobile Apps
- Intelligent Reporting & Dashboards
- Facility, Licensing, & Subsidy Management
Empower Advantages
Built by industry experts with decades of HHS solutioning expertise, Empower has been designed to transform the service delivery experience with advanced capabilities such as:
- Centralized Case Management
- Unified Case View for Individuals & Families
- Holistic & Coordinated Care Planning
- Early & Optimized Interventions
- Real-Time Insights on Program/Client Outcomes
- User & Client Satisfaction Surveys & Analysis
AI-Driven Innovation
CITI leverages its AI capabilities to turn its solutions built on the Empower HHS platform from data systems into decision-support engines, enabling more timely, personalized, and costeffective services—while amplifying the human impact of agency staff.
Enhanced UX through GenAI
Personlized user engagement using natural language
AI-Powered OCR
Digitize & process physical documents into searchable text
Cross-Program Insights
Get holistic case insights across programs & services
Chatbots/Virtual Assistants
Instant 24/7 support to users reducing call center volume
Bias Detection in Eligibility Rules
Correct systemic biases in eligibility determination
Intelligent Data Managements
Archive & purge data as per the record retention schedule
Minimize Revenue Leakages
Detect anomalies in billing such as errors, fraud, or wastages
Multi-Lingual Customer Support
Real-time language translation for better customer experience
Product Enhancements
Accelerate product updates using user feedback analysis
Empower Value Proposition
CITI’s human-centered design approach enables agencies to deliver more responsive, efficient, and equitable services—delivering positive and sustainable outcomes for individuals and families in need. The Empower platform has been designed with the following goals in mind:
FAIR & EQUITABLE ACCESS
Ensure access to essential services for vulnerable populations and increase program participation.
DATA-DRIVEN DECISION-MAKING
Elevate workforce and business efficiencies, optimize interventions, and improve the service delivery experience.
WORKFORCE EMPOWERMENT
Equip staff with intuitive tools and processes, allowing them to focus on delivering high-impact services to clients.
OPERATIONAL EFFICIENCY
Reduce costs, empower workforce, simplify workflows, and enable efficient service delivery across programs.
HOLISTIC SERVICE DELIVERY
Connect programs and data to provide services that address the full spectrum of individual and family needs.
POPULATION HEALTH AND WELL-BEING
Focus on improving outcomes and quality of life through integrated, preventive, and community-based approaches.
With cross-functional, device-independent portal development capabilities for both providers and families, Empower offers a robust and comprehensive platform that drives meaningful engagement within the Health and Human Services (HHS) ecosystem. It enables agencies to improve service delivery, enhance operational efficiency, and transform the HHS service delivery experience. Here are some of our solutions that have been built using the Empower platform.
