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About Align
CITI’s Child Support Solution, Align, is designed to empower agencies and governments to align with parents toward a common goal− the well-being of their children.
Streamlined Features for Better Outcomes
Align is powered by Empower - CITI’s robust and versatile platform for Health and Human Services. Align’s automated, streamlined features can help you reduce cost, improve productivity, deliver timely and secure payments to custodial parents, and help caseworkers focus on providing a hassle-free child support experience.
Child Support Life-cycle
Why Align
Changing social dynamics, rising incarceration rates, parental alienation due to growing child support debts, and a volatile economy make it difficult to maintain a steady stream of payments. Using new and innovative technology , Align fosters an approach of involvement rather than enforcement to help agencies encourage parents toward a shared mission while ensuring continuity of financial support. Align addresses every possible child support scenario, keeps costs down, and helps deliver the Child Support mission: that every child receives the support, participation, and love of both parents.
Align Benefits
Align manages all child support scenarios and assists agencies in providing benefits to:
- Divorced, Separated, or Unmarried Couples bound by law to share the costs.
- Teenage Mothers whose fathers are usually noncustodial and unable to pay child support.
- Disabled Adult Children who are deemed incapable of earning a livelihood.
- Step-Parents who have legally adopted or are willing to adopt the child.
- Legal Guardians who are financially unable to provide for the child.
Features
- Comprehensive State Disbursement Unit (SDU)
- Faster and Secure Interstate Payments
- Enhanced Enforcement Features with Analytics
- Unified Case Intake
- Role and User Management
- Reduce Time and Complexity
- Easy Implementation and Training
- Integrated Imaging and Scanning
- Modular and Customizable Architecture
- Reduced Training Curve
- Data Warehousing and Interoperability
- Low Cost and Effort of Implementation
- 24x7 Customer Service Help Line
Cutting-edge Technology
Case management on the cloud
Effective Mobility
Dynamic process management
Personalized reporting tools
Advantages
Sustained alignment and participation in co-parenting activities.
Integration engine for effective information sharing with state and federal agencies.
Improved communication between caseworkers, families, and agencies.
Enhanced service experience for caseworkers and families.
Reliable, secure, and timely payments through State Disbursement Unit (SDU).
Faster and accurate decision-making for enforcement and modifying child support orders.
Customer journey mapping with analytics and predictive modeling for operational excellence.
Automated workflow processes for optimized service delivery.
Versatile Payment Management
Align’s comprehensive payment and financial management system:
- Follows the highest security and compliance protocols with state and federal regulatory laws.
- Offers convenience by allowing scheduled or unscheduled electronic and manual transactions anywhere in the U.S.
- Allows easy customization of Support Orders.
- Extends complete transparency and information sharing with governing authorities such as TANF and the State Treasury.
AI/ML & RPA Capabilities
Our Solutions
Bridging gaps in service coordination to maximize interventions and improve outcomes.
Compliant and Efficient Child Support
There has been a paradigm shift in family structures and their associated challenges, such as financial stability and other support resources that affect family self-sufficiency and well-being of children. With our Child Support solution, we strive to go beyond meeting basic needs and seek to improve children’s lives. The solution maximizes financial stability...
Practice Areas
Our practice areas are built to address key areas of Social Determinants of Health (SDOH)
Making the shift from welfare to well-being is critical to meeting the needs of children, families, and communities while supporting the growth of strong, resilient families. We understand the importance of solving problems now and planning for a better tomorrow. We listen closely together, discover fundamental reasons, and then rapidly and effectively...
Success Stories
Making a difference, changing lives, and impacting communities through our human-centered solutions.
Innovation
Through innovation, we strive to make a real difference in our world.
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Cutting-edge services to enhance organizational efficiency.
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Through IoT and Digital Modernization, organizations can improve how they collect and analyze data in ways that add new business value...
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Empower your organization to take advantage of emerging opportunities and adapt to change more quickly.
Program Management and Governance
Flexibility and resilience have never been more important for businesses. CITI’s Program Management...
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