Realizing the child support vision

About Align

CITI’s Child Support Solution, Align, is designed to empower agencies and governments to align with parents toward a common goal− the well-being of their children.

Streamlined Features for Better Outcomes
Align is powered by Empower - CITI’s robust and versatile platform for Health and Human Services. Align’s automated, streamlined features can help you reduce cost, improve productivity, deliver timely and secure payments to custodial parents, and help caseworkers focus on providing a hassle-free child support experience.

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Child Support Life-cycle

Why Align

Changing social dynamics, rising incarceration rates, parental alienation due to growing child support debts, and a volatile economy make it difficult to maintain a steady stream of payments. Using new and innovative technology , Align fosters an approach of involvement rather than enforcement to help agencies encourage parents toward a shared mission while ensuring continuity of financial support. Align addresses every possible child support scenario, keeps costs down, and helps deliver the Child Support mission: that every child receives the support, participation, and love of both parents.

Align Benefits

Align manages all child support scenarios and assists agencies in providing benefits to:

Divorced, Separated, or Unmarried Couples bound by law to share the costs.
Teenage Mothers whose fathers are usually noncustodial and unable to pay child support.
Disabled Adult Children who are deemed incapable of earning a livelihood.
Step-Parents who have legally adopted or are willing to adopt the child.
Legal Guardians who are financially unable to provide for the child.

Features

Comprehensive State Disbursement Unit (SDU)
Faster and Secure Interstate Payments
Enhanced Enforcement Features with Analytics
Unified Case Intake
Role and User Management
Reduce Time and Complexity
Easy Implementation and Training
Integrated Imaging and Scanning
Modular and Customizable Architecture
Reduced Training Curve
Data Warehousing and Interoperability
Low Cost and Effort of Implementation
24x7 Customer Service Help Line

Cutting-edge Technology

Case management on the cloud

Effective Mobility

Dynamic process management

Personalized reporting tools

Advantages

Sustained alignment and participation in co-parenting activities.

Integration engine for effective information sharing with state and federal agencies.

Improved communication between caseworkers, families, and agencies.

Enhanced service experience for caseworkers and families.

Reliable, secure, and timely payments through State Disbursement Unit (SDU).

Faster and accurate decision-making for enforcement and modifying child support orders.

Customer journey mapping with analytics and predictive modeling for operational excellence.

Automated workflow processes for optimized service delivery.

Versatile Payment Management

Align’s comprehensive payment and financial management system:

Follows the highest security and compliance protocols with state and federal regulatory laws.
Offers convenience by allowing scheduled or unscheduled electronic and manual transactions anywhere in the U.S.
Allows easy customization of Support Orders.
Extends complete transparency and information sharing with governing authorities such as TANF and the State Treasury.

Our Solutions

Bridging gaps in service coordination to maximize interventions and improve outcomes.

Compliant and Efficient Child Support

There has been a paradigm shift in family structures and their associated challenges, such as financial stability and other support resources that affect family self-sufficiency and well-being of children. With our Child Support solution, we strive to go beyond meeting basic needs and seek to improve children’s lives. The solution maximizes financial stability...

Practice Areas

Our practice areas are built to address key areas of Social Determinants of Health (SDOH)

Child and Family Well-being

Making the shift from welfare to well-being is critical to meeting the needs of children, families, and communities while supporting the growth of strong, resilient families. We understand the importance of solving problems now and planning for a better tomorrow. We listen closely together, discover fundamental reasons, and then rapidly and effectively...

Success Stories

Making a difference, changing lives, and impacting communities through our human-centered solutions.

Innovation

Through innovation, we strive to make a real difference in our world.

CITI and the UIS Alliance for Experiential Problem-Based Learning

Our partnership with the University of Illinois, Springfield (UIS) leverages best and emerging practices to support your holistic child and family well-being service delivery model. Our career child welfare experts, academic partners, and dedicated system...

IT Services

Cutting-edge services to enhance organizational efficiency.

Consulting Services

CITI provides solutions to help leaders bring the right People and Processes together in order to maximize the full potential of your Data.

Digital Modernization

Through IoT and Digital Modernization, organizations can improve how they collect and analyze data in ways that add new business value...

Enterprise and Mobile App Development

Empower your organization to take advantage of emerging opportunities and adapt to change more quickly.

Program Management and Governance

Flexibility and resilience have never been more important for businesses. CITI’s Program Management...

Insights

Learn what leading industry experts are saying about industry challenges and what the future holds.

25 April 2022

Podcast

What It Takes

Joy Rios

President, Connect with a Wish

LISTEN NOW

11 November 2020

Article

Real Collaboration for Real Outcomes

Dr. Betsy Goulet, Director, CAST (UIS)

Rachael K. Brucker, Director, CITI HHS

08 March 2022

Podcast

Reboot, Recharge, and Level-Setting

Amy Wheeler

Director at Child Protection Training Academy (CPTA), UIS

LISTEN NOW

Testimonials

Mihir Desai
Chief Information Officer, Pharmacy Focus

PharmacyFocus has engaged CITI since 2010 for a host of initiatives, including but not limited to Strategy Consulting, Managed Hosting, Product Architecture, DevSecOps, and Cloud optimization. We see CITI as an extension of our organization to deliver on a suite of complex HealthCare IT projects, and we lean on their subject matter expertise across multiple aspects of our business operations.

Ann Stockham Mejia
Program Manager, Child Care Subsidy

I want to thank you and the CITI team for all of your hard work to implement this project.

Jeffrey Good
Project Lead, Baptist Health

Team DRIS helped us convert clinical health questionnaires of our most complicated patients into Epic discretely. This will be a very powerful tool for reviewing important clinical care on our patients. Their testing and extraction schedule will meet our Epic transition goals. Team DRIS has been a great collaborator for Baptist Health.

Michael Asihene
Project Manager, Fairfax County NCS

CITI has been providing excellent support to the implementation of CCMS over the past 6 years.

Request Demo

We appreciate your interest in our solutions.

ADDRESS: 7799 Leesburg Pike, Suite 500 North, Falls Church, VA 22043
PHONE: (703) 483-4300
FAX: (571) 633-1748
E-MAIL: customercontact@citi-us.com