Transformation in Fairfax County, VA with CITI’s Integrated Case Management Solution, Equity
Fairfax County, Virginia, recently implemented an Integrated Case Management Solution, using Empower-Equity to transform how their human services agency delivers critical support to their clients. By using a holistic, customer-focused approach, Equity ensures that clients have access to a broad range of services that help them thrive in the long term. This implementation has not only increased clients’ access to essential services, equipped case workers with an easy to use & comprehensive catalog of features and tools to provide timely and focused support to clients but also improved the overall quality of the data being captured, the efficiency and effectiveness of service delivery, and increased transparency and accuracy of payments within the county and State Reporting.
The Power of Coordinated Care
At the core of Equity’s design is its ability to support coordinated care—a comprehensive approach to addressing the complex needs of human services clients. For many individuals and families, the services provided by Health and Human Services (HHS) agencies are crucial for long-term stability, but navigating these systems can often be overwhelming. From healthcare to housing, food assistance to employment services, clients may need a variety of supports to achieve stability.
Coordinated care is vital to ensuring that these services are delivered in a structured and efficient manner. When clients are matched with the right services at the right time, they are more likely to achieve their goals and improve their quality of life. Equity helps agencies streamline the entire process, allowing them to coordinate services across multiple programs and departments, breaking down silos that can hinder equitable access to vital services.
Fairfax County’s adoption of the Empower-Equity based solution has demonstrated how essential coordinated care is empowering individuals and families to overcome obstacles and thrive. By offering a more integrated approach, this solution enables agencies to focus on delivering quality support, knowing that the system is designed to work efficiently in the background.
Equity’s Holistic, Client-Centric & Case Worker-Focused Approach
Equity greatly enhances agencies’ ability to serve their clients. By using the system to coordinate care across community-based services. Whether it’s housing assistance, food aid, or healthcare, clients are seamlessly connected to the services they qualify for. To achieve this, Equity was built with a customer-centric, holistic lens that prioritizes client success by ensuring access to the right services.
One of the standout features of the Equity solution is its ability to match clients with the most appropriate services based on their individual needs, ensuring no one slips through the cracks. For instance, someone facing housing instability might also need employment assistance or healthcare. Equity ensures that caseworkers are presented with and can choose from to all of the services for which their clients may be eligible. Moreover, it makes these services easily accessible through one integrated system, simplifying the process for clients and caseworkers alike.
It is important to note that this streamlined access is especially beneficial for vulnerable populations, including those who may face challenges around housing, transportation, or just day-to-day needs like food, shelter, bathing, and /or cleaning. These individuals may not have a stable mailing address, making comprehensive, efficient interactions with the agency especially critical. Equity is built with this in mind so that clients and workers alike can feel confident that they are making the most of their engagements and can trust that the services and payments will be delivered timely and accurately. Thus, proving to them that the implemented solution is highly dependable, trustworthy, and easy to use and navigate.
Key Features of Equity
Equity is a robust solution offering a wide range of features. From financial transparency and data accuracy to seamless communication and workflow automation, Equity helps agencies operate more efficiently while ensuring top-quality care for clients. Some of the key capabilities of Equity include:
Easy to Use and Streamlined Data Entry: Facilitates capturing quality data from the outset, leading to improved service delivery, and the timely, accurate, and transparent processing of payments.
Dynamic Forms, Document Generation, Dashboards & Reporting: Easy configuration and use of forms for assessing clients and providers. Automates the creation of essential documents, reducing manual errors and improving efficiency. Quick and single-screen view of the current status of Cases, their assignments, and pending actions and provides real-time insights into agency performance, service delivery, and client outcomes, allowing for data-driven decision-making.
Provider Portal: Facilitates communication and coordination between agencies and external service providers, ensuring supporting Provider Management, Communication, Contract Management & Tracking, managing their services and Service Rates, issuing & reviewing Purchase Orders to Providers, and raising Invoices for those Purchase Orders, all of it ensuring a seamless service delivery, and Provider/ Vendor Management.
User and User Group Management: Allows agencies to manage different user roles and groups, ensuring the right individuals have access to the appropriate information.
Data Warehousing and Cloud Migration Services: Provides secure, scalable data storage solutions, supporting agencies as they transition to cloud-based systems.
Integration with Data Exchange Partners: Ensures seamless data sharing between agencies and external partners, improving the flow of information across systems.
Data Security and Compliance Protocols: Ensures that all client data is protected and that agencies remain compliant with state and federal regulations. With authorizations for users to access data belonging to their assigned agencies/ departments/ programs/ sub-organizations, the system ensures the protection of PHI and PII data from any undesired and unauthorized access. Critically sensitive data such as Social Security Numbers are configured to be masked and encrypted when saved in the Database.
Workflow Automation and Scheduling: Automates routine processes and schedules tasks to improve efficiency and reduce administrative burden.
These features make Empower’s Equity an invaluable tool for agencies looking to modernize and improve their service delivery, and Fairfax County is already reaping the benefits of this powerful solution.
Impact in Fairfax County and Beyond
The successful implementation of Empower-Equity in Fairfax County is a testament to the power of innovative technology in transforming HHS service delivery. By focusing on coordinated care and client-centric support, Empower-Equity has indeed empowered the county to improve access to much-needed services while increasing overall efficiency and effectiveness.
At CITI, we are proud to provide agencies with the tools they need to deliver high-quality services and support. To learn more about how Equity can transform service delivery in your region, visit our website, today.